Returns & Exchanges

At Zel Components Ltd, we are committed to supplying quality components and ensuring customer satisfaction. Please review our returns and exchange policy below, specifically designed for our B2B clients.

Returns Eligibility

We accept returns under the following conditions:

• The item(s) must be unused, in their original packaging, and in a resalable condition.
• Returns must be requested within 14 days of receipt.
• Products returned without prior authorisation may be refused or subject to a restocking fee.
• Custom, special-order, or non-stock items are non-returnable unless faulty or supplied in error.

How to Request a Return

To initiate a return, please contact our team at:

sales@zelcomponents.co.uk
+44 (0)1234 567890

Include the following information:

• Your order number or invoice reference
• Product details (SKU or part number)
• Reason for return
• Photos (if the item is damaged or incorrect)

We will issue a Return Merchandise Authorisation (RMA) number and instructions for the return process.

Return Shipping

• Return shipping costs are the responsibility of the buyer unless the return is due to our error or a faulty item.
• Items must be securely packaged to avoid damage in transit.
• We recommend using a tracked and insured delivery service.

Restocking Fees

A 15% restocking fee may apply to authorised returns that are not the result of our error.

Exchanges & Replacements

If you’ve received a defective or incorrect item:

• Please notify us within 48 hours of delivery.
• We will arrange a prompt replacement or issue a credit note, subject to stock availability.

Refunds

• Refunds (where applicable) will be issued to your original payment method within 7–10 working days of receiving the returned goods.
• Alternatively, a credit note can be issued for use against future purchases.

Important Notes

• This policy applies to business customers only and does not affect your statutory rights.
• All returns are subject to inspection and approval by our technical team.
• We reserve the right to refuse returns that do not meet the above conditions.

Need Help?

If you have any questions or concerns regarding returns or exchanges, please get in touch with our customer support team:

sales@zelcomponents.co.uk
+44 (0)1234 567890 (Mon–Fri, 9 AM – 5 PM)