Customer Service

At Zel Components Ltd, we are committed to delivering exceptional service and support to our B2B customers across the UK and beyond. Whether you're placing an order, requesting product information, or following up on a shipment, our dedicated team is here to help.

Ordering Support

Need help placing an order or managing your account?
We provide assistance with:

• Product availability and lead times
• Volume pricing and bulk enquiries
• Technical data and datasheet requests
• Account login and password resets

sales@zelcomponents.co.uk
+44 (0)1234 567890

Order Tracking & Delivery

You’ll receive tracking information via email once your order has been dispatched.
If you need an update or assistance with delivery, contact our logistics support:

orders@zelcomponents.co.uk

Returns & Exchanges

We accept returns on eligible items in line with our Returns & Exchanges Policy.
To initiate a return, email:

returns@zelcomponents.co.uk

Include your order number, item details, and reason for return.

Technical Support

Our experienced support team is available to assist with:

• Component specifications and pin-for-pin compatibility
• Datasheet clarification and product alternatives
• REACH, RoHS, and compliance documentation

support@zelcomponents.co.uk

Live Chat & Enquiries

Coming soon – We are working on adding a live chat function for faster assistance during business hours.

Business Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Bank holidays: Closed

We’re Here to Help

Whether you’re a small business or a large OEM, our customer service team is committed to ensuring a smooth and professional experience from enquiry to delivery.

For general queries, email hello@zelcomponents.co.uk or use our Contact Form.